Technology has become very integral in the success of businesses the world over. Many IT Support companies in Kenya are embracing the idea of outsourcing their IT support services. Indeed, in order for companies to remain competitive, they need to outsource their IT support from professionals. Thus, the channel resources towards strengthening the core business functions. According to research commissioned by the business community, the following are some of the key reasons why companies outsource IT support services in Kenya.
Managing the cost of running IT services
The cost of running an IT department can be quite expensive for a small company. What with the need to pay allowances, medical covers, and annual bonuses on top of a good salary. And the cost of office space can also be a headache to a business owner. A complete IT department requires not only the system administrators but also the network engineers and the database administrators. This team requires to be managed by the head of the department. That means you will definitely need an IT manager as the team leader. Clearly, most small and medium-sized companies cannot afford to maintain this team of IT professionals. However, you can outsource the IT support at a small predictable quarterly fee.
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Opportunity to access specialized skills
Recruiting and retaining fully specialized experts require a lot of resources. Apart from their salaries, you will need to take care of other needs. Additionally, you will be required to set aside a budget for regular training to keep them at par with current technology. For example, a network administrator will have to be certified by the appliance vendors. But with outsourcing, you will have access to a pool of experts e.g. database expert, graphics designer, network administrator, hardware specialist among others.
Outsourcing IT support services enables your company to focus on core business function
Dedicating your team’s energy to your niche business will improve staff productivity at the workplace. Moreover, focusing on your core business will lead to more customers thus more revenue. For example, if your company is in the business of insuring other businesses, then it makes sense to hire more sales representatives. The sales executives will bring in more clients who will pay more premiums to the company. As business companies seek to increase revenue generators or business development, executives. At the end of today, the amount of revenue generated by the business ensures its survival. This is all the more reason to outsource your IT support services.
Access to additional ICT services
There is a lot that goes with successfully running a fully-fledged IT support department. Apart from the routine network support, hardware troubleshooting, you need a disaster recovery and business continuity plan. The IT support company will come up with disaster recovery, a cost management plan, and a handy IT policy.
It is very unfortunate that most telecom and security companies lack a practical IT policy framework. In such an environment, decisions are made haphazardly without reference to company guides. And to add to that, there are a lot of companies that do not have a good system for tracking ICT-related expenses. All these services are geared towards making the provision of IT support services professional and efficient.
Timely IT support
Outsourcing your IT support will ensure that you have access to timely vendor support. You will have a dedicated team who will proactively monitor your systems day in day out.
It is said that the implementation of the service level agreement is usually a challenge. Of course, this is usually the case in situations where a guy from the operations department with basic training in IT is deployed to run the IT department. Lack of background training in system administration is a major contributor to inefficiency in rendering IT support within companies.
On the other hand, outsourcing IT support services brings skills and innovation to the management of your IT resources. This ensures that issues are handled before they get out of hand. All things considered, the end result is the assurance of 100% system uptime.
Additionally, we are a reliable computer networking company. We have a small IT support center in Westlands, Nairobi. Also, we offer proficiency training and capacity building to end-users thus increasing workplace productivity. Partner with us, and let us help your company to unlock its operational potential.