Innovations in the telecommunication industry have given companies a reason to use technology for business communication. And even as best IP PBX System dealers in Kenya. An IP PBX is a telephony appliance whose work is to deliver high quality and reliable voice and data communication. It is the bridge between IP phones and the VoIP/GSM gateways.
The PABX installation enables professionals to make and receive official business calls from an office telephone extension. Moreover, specific telephone extensions can be designated as the official company lines for incoming and outgoing calls. Can also use office extensions as direct lines to communicate with external partners. Even more, the PABX system in Kenya has enriched the communication process making it more professional.
Apart from the normal voice calls, it is now possible to do video conference calls from a desk phone. Business communications are now cheaper and more reliable thanks to innovative PABX systems. ORACO Kenya is a professional installer and supplier of PABX in Nairobi and IP PBX systems in Kenya.
PBX Business Phone System
The gadgets designed for IP PBX system are easy to use. For example, the attendant console comes with a separate expansion module. The expansion improves interactivity making the receptionist work fun and enjoyable.
No need to move from your desk to a colleague’s desk to discuss an idea or collaborate on a project. Colleagues can now speak free of charge to one another and share ideas from the comfort of their desks. Further, the desk phones can be configured save forward calls when office telephone extension user is not around.
VoIP application clients, such as the Softphone, significantly reduce communication expenses for the employees working remotely. This is because the application only requires an internet connection to establish to offer functions of a normal office desk phone. The Softphone is so flexible that it can be installed as a smartphone app or a desktop application.
Getting the most from IP PBX Telephony System
Legacy office telephone systems only offered the obvious intercom feature. This means that organizations installed the office telephone system to enable internal calling and receiving of incoming calls and sometimes make a few outgoing calls through the receptionist. The legacy PABX system offered basic call management features like call transfer and call forwarding. These set locked the potential of organizations.
The modern IP PBX business phone system comes enriched with features that enhance communication efficiency, increase workplace mobility and minimize the cost of doing business. For instance, an organization can use the auto attendant feature and the interactive voice response system to provide professional customer support even past official work hours.
Furthermore, the Interactive Voice Response (IVR) system will be configured in such a way the callers will be listening to a professionally recorded marketing message about company products s and services even as they wait to be served. As a matter of fact, the business phone system will be integrated with the Customer Relationship Management System to personalize the customer experience. This system alone automatically creates a competitive edge for the company in the market.
The business work environment of today is structured in ways that employees do not need to be limited to a physical work environment in order to perform official duties. The modern IP PBX telephone system enables team collaboration independent of geographical location via VoIP client applications. Employees working outside the official workplace will still enjoy all the features of the IP PBX business phone system as though they are within the office. Mobility extension feature ensures that no employee will miss a call even when physically not available at the desk.
Below, we highlight the key benefits of PABX office solutions in Kenya.
Key Benefits of the IP PBX System
Seamless recording of calls
The software is set up to record all incoming and outgoing calls. The live recording can be paused and resumed at a later time. Furthermore, the call center software allows you to replay and listen to past calls. This feature enables the call center managers to maintain a high level of customer support and sustain the set quality standards.
Queuing of calls
The system enhances user experience through call waiting feature. The software allows you to play soft music as callers wait for their turns on the call queues. Likewise, a company will play advertising messages about new products in the market to pass information to callers on the waitlist. The call queuing feature provides a lot of options for customization. However, playing simple instructions for troubleshooting errors and system issues is usually helpful in a customer support environment.
Call center management software allows for parallel incoming and outgoing calls to happen all at the same time without degrading call quality. The IP PBX systems use a superior call transfer algorithm to route calls to the next available agent. Through machine learning, call transfers are normally based on the IVR selection. This improves customer satisfaction since they have been routed to the agent who is a specialist of issue selected on the IVR.
With the call center software, it is easy to promote team collaboration. The customer support team can call each other’s extension internally to consult and collaborate. This kind of setup improves teamwork leading to increased call center agent productivity.
Blacklisting spam calls: It is possible to for bots to jam the call waiting list. Therefore, the inbuilt security feature automatically blocks and drops all calls identified as spam. This ensures that call center resources are used efficiently.
Features of the Business Phone System
Since VoIP runs on the internet, you do not need to depend on the public switched telephone network to communicate. As long as there is internet connectivity, you can do your local and international calls almost free. This saves your company staff communication costs. Moreover, the total cost of ownership can be lowered by setting up softphones.
With VoIP, you can easily expand your coverage. The VoIP technology allows to increase and decrease the number of users as easy as possible. To add a user, all you need to do is just get the IP phones, assign them an IP and plug it on the network. This can be done easily by your internal IT support specialists.
Apart from voice communication, VoIP enables you to transfer data and video within the same media. With the traditional setup, data and voice had to be delivered separately. But with VoIP technology, you can do video calls; send messages to your recipient and still do voice calls.
Moreover, VoIP technology comes with fully enriched HD IP phones. The telephone system allows for conference calls, call transfer, follow-me among other exciting features. Indeed, PABX systems have simplified office communication. A while back, the only way to make an outside call was through the secretary. With PBX systems, a caller can reach a specific extension without going through the reception.
A standard IP phone comes with a four-inch high-resolution display. The desk phone is ergonomically for the users’ comfort and finest view. IP phones usually have two ethernet ports to allow for structured cabling and networking the desk phone and the end user computer. The configuration of the desk phone only takes a few minutes. The desk phones can be assigned static IP addresses or the DHCP configuration.
Installing the IP PABX Telephony System
As more and more organizations are migrating to IP telephony infrastructure, the skills necessary to manage this kind of infrastructure become more critical than ever. Hence the need for retaining and retooling to stay relevant in the new edge. So telecom engineers have to be prepared through training since they play a vital part in the transition process. Our VoIP PBX installation experts are vendor certified. Our telecom experts have undergone a rigorous process that certified them to implement, support and troubleshoot complex VoIP PBX installations.
Contracting as ORACO Kenya for all your telecom solutions, be it, PABX systems or VoIP PBX System is a huge plus to our clients. When you get us onboard, we assure your company of 100% uptime. This improves user productivity even as we endeavor to maintain business agility.
So, add value to your company by engaging certified experts for data and voice solutions. Upon full installation of your IP telephony infrastructure, we assure your company of timely and reliable support. We have enough resources, expertise, and capacity to create value for each and every client we bring onboard.
Indeed, our team member has been trained for client success management. This is an indication of how valuable our clients are to our business. As a matter of fact, our success depends on client success. We believe that as the client business grows, we will also grow to take care of the increased opportunity.
To sum up, it is important to note that our expertise is not limited to the installation of VoIP solutions. For one, we install, manage and support data infrastructure network. We offer end to end solution design that meets the ever-changing needs of the professionals in charge of network design, device deployment, network security, and infrastructure mobility.
How to configure the IP based telephone system from a web-based setup wizard
Setting up IP PBX on-premises or in the cloud is easy and only takes a few minutes. Furthermore, managing the phone system from the web-based console is so simple. The IT administrator does not require advanced user training to navigate the management console. Nonetheless, we have a well-structured user manual with simple illustrations. The user manuals assist in configurations and general administration of the PABX Systems Kenya.
In a virtualized environment, scaling the IP Telephony system is as simple as plug and play. The PBX software comes with an easy to navigate dashboard embedded with various configuration tools. The configuration tools enable the system administrator to create extensions or add phones within seconds. This setup is a perfect plug and play scenario.
Administration of the entire company phone system happens from the web-based management console. Hence, the IT administrator can upload and update the firmware for all the IP Phones Kenya from a centralized administration point.
Access to a friendly web user interface: VoIP system provides users with an easy to use graphical user interface on the web. From the web interface, users are able to change phone settings to their own liking e.g. update the voicemail number, blacklist an unwanted caller, etc.
The above benefits of VoIP are only but a brief summary. As a matter of fact, VoIP and IP PBX telephony are where the telecommunication world is headed to. Be that as it may, you should talk to us for the best IP PBX Systems in Kenya. Talk to us now, and let us design for you the technology of the future.