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Desk phones, just like other office telephone solutions, come with different specifications and functional capabilities. With several office telephone models flooding the Kenya market, it is wise to consult the following office telephone buying guide before making a purchase decision.

see also; call center software buying guide

Business communication has changed a lot since the invention of wireless desk phones. PBX phone systems, PABX, and GSM wireless desk phone with a single SIM slot. Are some of the notable ICT equipment that has changed how business communication is conducted in the corporate world. Long gone are the times people used to apply for a fixed-line telephone connection. But with GSM desktop phones in Kenya, a customer only needs to walk into a telecommunication shop and walk out with a complete desk phone solution.

As a matter of fact, you can walk out of the telecommunications shop with a registered SIM card and a new GSM desk phone fully tested and working. Below is a comprehensive GSM desk phone buying guide just for you. In short, just get into any authorized telecom retail shop to purchase and register a telephone SIM card. This whole process only takes a few minutes.

Below is what you should know when considering buying a good office telephone system in Kenya

The office telephone buying guide

Number of SIP accounts

Most desk phones come with a single SIP account slot. The number of available SIP accounts is actually a huge factor. Particularly, if the company has more than one official business line. Furthermore, it also caters to future growth.

Additional SIM slots can be a huge plus especially when the call volumes overwhelm the main telephone line. Thus, customers have an alternative communication line just in case the main office line is busy.

office telephone buying guide


An easy-to-carry projector is definitely a key consideration especially if you make and receive a lot of calls. Ergonomic designs have ensured that the handsets can be held for long hours without straining the hands.

The Sales and credit collection departments will find a portable handset a must-buy to increase work efficiency. Device portability enables a calling agent to make a call without being stationary in one position.

However, desk phone portability should not be a critical factor if it can be intended to be mounted in a designated spot at the office. Wireless GSM desktop phones have become basic telecommunication equipment that you must find in a serious corporate organization.

Rechargeable Battery and Universal Charging Ports

The older generation desk phone hard specialized chargers with uniquely shaped charging ports. But with changes in technology, modern GSM desktop phones come with USB ports. Hence, nowadays clients prefer buying desk phones with universal ports for convenience.

Additionally, some desk phones allow the use of USB ports to upload phonebooks with a batch of new contacts. Still, apart from the ability to allow for content input, the USB port can be used to charge the phone. You should check to see if your desktop phone allows for use with current technology such as Bluetooth connectivity etc

The IP Desktop Phones in Nairobi

There exist several known desktop phone models in the market. The common projector models include Huawei, Topsonic, Epson, etc. Each IP desktop phone model comes with its unique selling point. This could be extra SIP account slots, rechargeable batteries, and green technology among others.

We believe that all genuinely branded desk phones offer almost the service. Even though the less known brands tend to retail at lower prices, we advise our clients to stick to well-known desk phone brands. We do not encourage clients to buy the cheapest brands in the market. You might buy cheaply but then spend a lot of money on the regular repair. Brand loyalty can save you a lot of heartaches. Bottom line; be sure to buy the original brand, not its equivalent.


The recommended manufacturer warranty period is usually one year. The well-known desk phone manufacturers offer a warranty period of two years, others for three years. Most of this telephone equipment comes sealed in a box. Clients are advised not to purchase items whose packaging material is broken. A broken seal means warranty terms become null and void. You should not accept a deal that does not guarantee you the standard manufacturer warranty period. On top of that, it is advisable to purchase from reputable vendors with reseller authorization certificates. As a matter of fact, our IT Support specialist will be glad to assist.

The office telephone hiring dilemma

As a company grows, communication needs also change. It will reach a point where the company will outgrow basic telephone setup. The time comes for upgrading the desktop phones into a full-featured IP PBX phone system complete with office extensions.

Now, it is possible to be in a dilemma of either buying or leasing an office telephone system. The choice will depend on the available capital to run the business. Setting up a complete office telephone system will require some amount of investment. Depending on the available funds, a start-up business can decide to lease the entire telephone infrastructure.

The good thing with leasing is that the requirements for capital expenditure are usually smaller in bits manageable to any startup business.

see; best payroll software in Kenya; 

Back to our office telephone buying guide; we hope the above office telephone buying guide will assist you in making the best purchase decision. Also, the guide will help when buying IP PBX systems in Kenya. Should you require further advice about PABX systems and their features, then please do not hesitate to contact us here.

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