Excellent customer service and the finest experience determine how successful your hotel business becomes. Install a feature-rich PBX hotel intercom system, crush your competition, and position yourself as a market leader in the hospitality industry in Kenya. Furthermore, upgrade your game by installing the most innovative and efficient PABX system in Kenya.
The hospitality business is about delivering an amazing guest experience. For one thing, enable the service team to respond fast to guest requests. This can be achieved by empowering the service team to use an efficient communication tool. As a matter of fact, as staff productivity increases so does the business revenue growth.
Retain a sustainable base of loyal customers and keep your facilities engaged all year round through repeat business. Be that as it may, the hospitality industry is majorly driven by repeat business. Lock in the captured market segment by giving them a reason to come back again. In other words, customer loyalty comes through a sustained professional service and a system that recognizes guest preference.
Technology creates an environment that can cultivate a culture of innovation and dependability. More importantly, though, hotel managers should start with the basic hotel intercom setup as needed presently. Then the hotel phone system can be scaled and systematically grow as the business grows.
Main components of the Hotel Intercom System
The Master Control Intercom
This is the nerve center of the entire hotel telephone system. It coordinates the front desk phones, guest room telephones, among kitchen telephone. Other key areas connected include the restaurant, conference room phone extension, the gate phone, laundry, etc.
The Guard master will be a feature-rich Hotel PABX system in Kenya. It will have the capability for both incoming and outgoing calls. The guests can also be allowed to use the Hotel phone system for personal calls but the records are captured for billing at the end of the stay.
Front Desk/ Reception intercom
This is the first point of interface with guests. An executive desk phone for the receptionist. Obviously a desk phone with DSS keys. So that there will be no need to print room extension phone numbers and stick the list on the nearby wall. By the same token, all room telephone service numbers will be displayed as part of the DSS keys. The front desk manager will do a speed dial to straight to an extension number.
Hotel Room Intercom
The room intercom comes with innovative communication features. For instance, the handset has a one-touch dial to the Customer Service desk. Can also be configured for customized guest greetings, and even take voicemails. The guests can use the room telephone extension to order room service or call for specialized care.
The Gate Phone
Gate phones are majorly used by the security staff at the hotel’s main gate. Visitors with special appointments for the staying guests clear with security at the gate before being let in. the system generally assures overall security for hotel staffers, the guests, and the visitors.
Benefits of installing Hotel PBX system
The hospitality industry is about service. Provide a platform for your employees to offer professional service. Use technology to increase employee productivity. Shorten the amount of time your service team spends on administrative activities. Let them have more time to be creative and devise innovative ways to serve customers.
Streamline hotel operation
A good communication system improves the quality of decision-making. The most efficient communication is not only limited to top-down information flow but also horizontal communication. Hence, decision-makers can design business development strategies based on a system of quick response to feedback.
Shorten turnaround time; enable staffs to respond faster to guest requests, offer your guests the ultimate experience. What is more, watch the hotel business surpass revenue targets. These are key ingredients for customer loyalty.
Auxiliary intercom extensions
These include telephone extensions to the laundry room, pool section, or restaurant. Then again auxiliary intercom extensions are installed on a need basis. Likewise, auxiliary intercom extensions can be important in one hotel and on the other hand somehow unnecessary to the next hotel.
Integration with the hospitality management system
When the hotel intercom system is integrated with the hospitality management system, the full potential is unlocked. Thus, the front desk manager will be able to check in and check out guests from a simplified administration interface. Moreover, pull out the report for all services accessed including the cumulative bill.
ORACO Kenya delivers a top-end Hotel intercom system for small hotels, medium-size establishments, and even for big luxurious hotels. The hospitality PBX solutions empower players in the service industry to deliver an outstanding guest experience.