There is one common thing about telemarketing and debt collection. And that is, the need to place simultaneous calls to the clients. And the IP PBX phone system used for this work. Predictive Auto-dialer simplifies the process, creating efficiency, and increasing staff productivity. Particularly when used in a caller center system. This highly scalable and easy to use system can be configured to read a contact list and dial phone numbers. Thus, every successful connection is routed back to any free caller-agent.
In fact, the automated call queuing system ensures no call center agent is idling. Moreover, the system can be configured to retry unanswered calls or busy lines.
Here is a system that gives you real-time feedback on the successes of telephone polling, phone surveys, and campaigns. This is a totally brilliant addition to organizations that deal with social issues, community development, and people engagement surveys.
In an office setup, engage the automatic voice response system to keep in touch with your clients even after official work hours. In other words, record calls and voice mails from callers.
Features of the Predictive Auto-Dialer system
Professional calling and call management
Initiate thousands of phone calls from your computer. And only pick calls that are answered. As a result, schedule auto redial for unanswered calls. This is an awesome PBX feature for debt collection departments, sales departments,s or telemarketing. Ideal for financial institutions such as banks and cooperative societies etc
As it were, transfer live calls to a specialist for further assistance. In any case, record calls for benchmarking, monitoring, and quality management.
Transparent caller expenses
One of the biggest challenges that most organizations grapple with is how to manage the cost of communication. Hence, save on communication and reduce call-related expenses. Track and monitor calling cost per agent. Get reports on call expenses; have access to a transparent system with no hidden charges.
Send personalized messages to your clients informing them of new products and services. Capture names and other personal information about the message recipients. Reach out to your debtors reminding them of the loan repayment due date. As you can see, the auto-dialer system can be used in multiple environments including sales and marketing, debt collection, political campaigns, in schools among other places.
There is no limit to the number of caller agents that can receive successfully initiated. Scalability the system only requires the purchase of an additional desktop or laptop computer and a one-time system configuration. Still, there is no limit to the number of phone calls that can be made in a day. The only limit is your human resource capacity; the number of call agents.
How to use the Predictive Auto-Dialer system
- First and foremost, create a list of phone numbers to be contacted. By and large, the list contacts list can be created from an excel spreadsheet. By the same token, import the list of contacts into the auto-dialer software.
- Secondly, access the CRM interface to schedule messages and voice calls. In the same way, configure the call agents to receive and answer calls from the auto-dialer system.
- Next, click the start button to begin calling the uploaded phone numbers. From here on, the auto-dialer will go through the contact list and begin contacting each and every phone number. Accordingly, the returned call will be routed to the caller agent whose receiver is not engaged.
The phone system is fully automated such that the predictive autodialer reads and calls each phone number in the contact list seamlessly without human intervention.
At any rate, this is the time to replace the outdated PABX system with a new and improved IP PBX phone system. Do not limit your company to license based desk phones, it is time to migrate to SIP-based IP Phones in Kenya at half the price. ORACO Kenya is an IP telephony solutions provider dealing with IP PBX Systems, PABX. The best business IP Phones, and Virtual receptionist extension, Auto-attendant extension, Predictive Auto-Dialer in Kenya. IP Phones small office PBX phone system in Kenya. We also do structured cabling and networking works.