As a VoIP PBX installer in Kenya, we provide affordable SIP trunks for call centers. The integration of VoIP PBX with the SIP trunk is where the future of telephony lies. As it is, VoIP PBX system can be deployed as an appliance on premise. And, it can also be implemented as a hosted PBX on the cloud. The choice between the two setup variations will depend purely on customer preferences. Nonetheless, the client will enjoy the same quality of service whether on premise PBX or hosted cloud PBX.
Be that as it may, most end-user customers have assumed for a long time that on-premise PABX system differ significantly from the cloud PBX. However, each PBX deployment method actually exists to meet different customer requirements. And, therefore not a question of whether which platform is better than the other. Thus, as installers of VoIP Phone system in Kenya, below we look at several pointers that might help in making purchasing a good PBX system. Furthermore, these same factors can be used to make a choice between acquiring an on premise PBX system or a cloud PBX phone system.
In fact, acquiring one solution and leaving the other will essentially narrow down how much responsibility can the company take for running the phone system. More importantly, the decision will also touch on the amount of control the organization intends to have over the PBX phone system.
see; Call Center software
All in all, small businesses and startup establishments would prefer relegating the responsibility of running the phone system to third party contractors. However, big organizations with a well-resourced IT department would most likely purchase a hardware-based PBX solution. So that full control of the telephone system can be achieved internally including management and general administration.
Choosing best VoIP Phone system
The available budget
Specifically, acquiring a cloud-based PBX phone system does not require a lot of funds upfront. Being a subscription-based service, the initial cost of acquiring cloud PBX is actually much lower. Likewise, the pricing model for cloud PBX tends to be flexible. Hence, customers have a choice of committing to making manageable payments on a monthly or annual basis. The initial cost of the acquisition depends on the projected resource requirement and actual usage requirement.
When a customer purchases an on-premise solution, the initial cost of acquisition will definitely be higher. Because the cost of the PBX appliance including the connection modules will have to be paid upfront. Actually, this arrangement will be cheaper in the long run. For there will be no monthly payments which can sometimes be inconveniencing in case of late remittance.
The VoIP PBX Installer
When a customer chooses an on-premise PBX solution, the appliance will be installed at the company server. Since the PBX system is under the management of the company IT staff, internal technical skills and expertise will be critical. Therefore, by choosing to install the hardware-based solution, the general PBX administration will be done by the company IT staff. Some of the administrative duties performed by the IT staff include installing firmware updates and SIP trunk management. Also, creating and purging phone extensions, review of the call detail reports among others.
see also; the IVR system
On the other hand, by installing a cloud-based PBX system, the customer has chosen to delegate full ownership of the voice system. Functions to do with trunk management, extensions, and the overall PBX administration will have to be done online via a cloud-based account. The solution gets delivered through the internet. In as much as cloud-based solutions come with VoIP software for contact centres, the customer will have to purchase the physical desk phones.
The VoIP Phone system
A reliable internet connection remains a key requirement for cloud solutions. As a matter of fact, successfully running the cloud PBX entirely depends on the availability of a stable internet connection. So, in the event that the internet connection goes down, the PBX system will not be available. This is not the case with the appliance based PBX.
Cloud PBX solutions tend to be much more flexible than an appliance-based phone system. For instance, shifting the official place of operation, say, from one country to the other. This will be much easier with a cloud-based solution. What is more, a company can easily fold up operations without having to worry about how certain major can be disposed of.
In conclusion, both cloud PBX solution and appliance-based PBX come with different strengths and value proposition. Maximizing the value provided will certainly depend on the company size plus financial capability. By the same token, the level of flexibility required and the availability of skilled staff still remain key factors.
Contact us today for a very affordable on-premise PBX solution. As a VoIP PBX installer in Kenya, we also provide reliable cloud-based PBX telephone system.