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Companies require cost-effective unified communications mobile clients that can boost workplace productivity. Ordinarily, most PBX telephone systems have an integrated feature of VoIP Software for call center in Kenya that allow internet calling. VoIP service come enriched with features that enhance workplace mobility and team collaboration. As a VoIP provider in Kenya, we install optimize VoIP phone system to enable clients unlock full benefits of VoIP.

The mobile unified communication (UC) client, also known as VoIP software, can be installed as an app on a smartphone. Likewise, the app can be installed on a desktop or laptop computer. Importantly, the app can be integrated with some popular business applications software. Most vendors allow the softphone to be used without pay as long as the IP PBX installed belong to the same VoIP PBX manufacturer.

See also; call center system

VoIP software

Be that as it may, softphone play an important role in the deployment of unified communications solutions. In fact, it was thought that softphone could entirely replace IP desktop phones. This is because softphone app can function as a telephone extension when installed in a mobile phone or desktop computer. Hence, allowing users to receive incoming calls and make outgoing calls.

Advantages of Softphone

Workplace mobility can be enhanced through softphone apps.

The softphone apps enhance mobility both at the workplace. Office telephone users can answer calls from either the desk phone or from the softphone app installed in their smartphone. Also, VoIP services have become critical particularly for companies with remote offices. By installing the softphone, the remote worker can still use company telephony resources despite the location. Essentially, an employee in branch office can call a client using company DID number and conduct official transactions remotely.

see; bitdefender internet security

VoIP software unlock capability of Unified communications.

As stated earlier, softphone apps have been at the center of a successful deployment of a unified communications platform. Besides calling and receiving of calls, telephone users can schedule meetings, chat with colleagues and even participate in a video conference call. Still, telephony users can check presence status of their colleagues before passing a communication. All these IP telephony capabilities plus much more have been achieved using VoIP software.

VoIP is a cost effective service

Unified communications, by extension softphone provide a cost effective communication platform. Organizations can choose to deploy a purely hosted telephony infrastructure. This will significantly reduce the initial cost of acquisition. Moreover, all the telephone users can be connected to the cloud PBX by simply paying a small monthly subscription.  

Centralized device management

Telephony infrastructure management has been made easy through centralized device management. To start with, network administrators can initiate mass deployment of IP phones through auto provisioning. When it comes to device management, the admin will be able to configure devices and perform firmware upgrade and check statuses. What is more, these functionalities can be executed either per device or collectively in a batch.

Implementing VoIP Software for a call center

How big is the Workforce?

Projecting the size of the workforce engaged at any given point in time will be very important for resource planning. Organizations need to know the estimated number of mobile employees so that the PBX phone system installed will be able to support it. As a matter of fact, the subscription for internet bandwidth will be dictated by the number of employees. So that services that depend on the internet speeds are not severely affected due to network congestion.

see; access control systems

Business applications used at work

It is important to determine the business applications regularly used for work by mobile employees. The salespeople would ordinarily rely on a CRM system to accomplish day-to-day tasks. Thus, the UC solution should be compatible with the CRM system. Such that all the calls made and the details of the clients contacted posted directly into the CRM software. Even more, it should integrate with biometric time attendance system, active directory and even payroll software Kenya.

Bring Your Own Device [BYOD] policy

As with all the new concepts, a clear policy framework should exist to guide the rollout. Be that as it may, mobile UC solutions predominantly rely on mobile devices and smartphones. And in most cases, employees would tend to use personal communication devices to execute official work assignments. Hence, a clear policy on the usage of personal smartphones can guide how to use, store and share private company information.

Features of the Mobile UC client

Cross-platform use

The app can be installed on any device at the workplace. The user experience has been optimized such that users have access to all features in spite of the device in use. Enjoy rich communication features whether a laptop computer, desktop computer or a smartphone. And even take care of VoIP security.

VoIP Software for Contact Centres

Internal communications

The app users can still enjoy all the features of a physical desktop phone and much more. For instance, participate in conference calls, transfer calls, view call logs and even chat with colleagues. What is more? There is call waiting, IVR system , call queue management, call transfer, call pickup, music on hold, call recording, speed dial, telephone contacts, and extension mobility.

Synchronized phone directory

All UC client users have access to all contacts from the BYOD devices. This simplifies both horizontal and vertical communication. Employees do not need to save telephone contacts individually, but all the important contacts can be saved centrally so that all the users can easily access them whenever needed.

see; structured cabling company

Group messaging

Sometimes it can be convenient to collaborate via instant messaging as opposed to voice calls. Apart from being a secure communication method, group messaging enables users to convey information to more people at the same time. Also, the platform enables users to get instant feedback and faster decision making when paired with the Presence feature. Furthermore, those who might be offline will be able to receive the same messages once back online.

see; Sophos firewall

ORACO Kenya is a professional telephony installer in Kenya. We supply and install IP Telephony solutions, unified communications mobile clients, VoIP desktop phones, E1/GSM/VoIP gateways…

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