IP Desktop Phones versus Analog phones
The IP PBX system remains the nerve center of the IP telephony infrastructure. In as much as the PBX plays a big role in the telephone system, the IP desktop phones represent the face of the company. The first thing a visitor sees in an office is the desktop phone and not the PBX. Therefore, purchasing an executive IP desktop phone for the receptionist or enquiring desk serves more purpose than just telecommunication.
Below we highlight some of the factors to be considered when planning to buy the best IP desktop phones in Kenya. As you read along, you will notice that these same factors can be used interchangeably when planning to acquire a new office telephone system or upgrading an existing telephone system. In fact, these considerations will be particularly necessary when upgrading from the analog phone system to the IP PBX phone system.
The amount allocated in the budget for acquiring an office telephone system remains a key factor in decision making. However, the cheaper proposal may not be the best solution. A lot of the time it is prudent to buy procure good quality IT products instead of buying cheaply and suffer regular replacements. Be that as it may, IP telephony tends to be a bit more expensive compared to the analog phone system. Depending on the amount allocated for the purchase of the office telephone system, you can still buy a good phone system without spending beyond what is budgeted for.
The unique IP desktop phone features
The telephony features required in an office telecommunication equipment vary from one company to the other. Most analog desktop phones do not have the capability for audio conferencing. However, most entry-level IP phones have the capability for three-party audio conferencing. Moreover, enterprise-grade IP phones can do five-party audio conferencing. As a matter of fact, some executive desk phones have the capability for multi-party video conferencing.
This same criterion can be applied when planning to purchase a PBX system. While one company might fancy the interactive voice response system, another one will be just comfortable with basic telephone features.
The choice between Standard desktop phones and the Executive IP phones
Setting a simple office telephone system does not require high-end desktop phones. Standard IP phones with one SIP account and a simple display will work. And the executive IP phone can be procured for the receptionist. Nonetheless, with the availability of an adequate budget, purchasing executive IP phones all for all users would be the best decision. This is because Executive IP phones will obviously come with more exciting telephony features.
Choosing between wireless desktop phone and cabled IP Phones
Technology today presents customers with diverse choices. For a long time, office desktop phones have largely relied on cabled connections both for power and signal. In order to reduce the need for additional cabling, most IP phones have been designed to support PoE capability. Hence, the only cable connection needed is an Ethernet patch cord to the network port for data transfer and power.
On the other side, we have wireless desktop phones. Sometimes also known as cordless DECT phones. Cordless DECT phones are innovative telecommunication gadgets that increase mobility in the office environment. These cordless IP phones come with a rechargeable battery that enables users to stay connected while on the go. DECT phones have greatly reduced the need for complex structured cabling and networking since the connection happens wirelessly through paring the handset with base.
VoIP Softphone versus physical desktop phone
A VoIP softphone is a software application that offers the full functionality of a physical desktop phone. Softphones are majorly used in the call center system. Most softphone applications can be downloaded from the internet for free. The only requirement being that the VoIP softphone downloaded has to be compatible with the VoIP PBX system installed. This criterion can also apply when planning to install a VoIP PBX system. Since the VoIP PBX system can either be acquired as an appliance or as a Cloud-based PBX solution. Hence we can install a Cloud PBX system.
The type of the PBX system installed
PABX systems are majorly analog phone systems. Even the desk phones compatible with the PABX systems will be analog. They tend mostly to be single-line desktop phones even without caller ID display capability. On the other side, IP PBX systems are the more modern telephone systems. IP telephony devices incorporate advanced call handling capabilities that might not be present in analog systems. Thus, the choice of the kind of desktop phone to purchase will be determined by the PBX system installed. However, for a completely new installation, it is advisable to source telephony devices built to allow for auto-provisioning during installation.
ORACO Kenya is a licensed telecommunications contractor in Kenya. We are suppliers and installers of IP PBX systems, IP phones, Cloud PBX, VoIP gateways in Kenya. Contact us today for these and may IP telephony solutions in Kenya.