Most organizations use office telephone system only for making and receiving business calls. This serves them well because their needs have been taken care of by the simple office telephone system. But as office PABX supplier in Kenya, we realize that as organizations grow their communications needs evolve as well. Hence, you will find big organizations require sophisticated IP telephony systems. Enterprise-grade IP PBX system offers much more advanced telephony capabilities. Even so, the enterprise-level VoIP gateway appliance installed has support for multiple communication channels.
We understand that large corporate organizations require communication equipment with the capacity to handle several incoming and outgoing calls. Sometimes as many as 30 outgoing and incoming calls all happening concurrently. Obviously, an ordinary GSM gateway will not be able to handle all this call capacity. And even purchasing 30 GSM gateways will not be practical. However, using VoIP trunk service can be a great solution for handling more concurrent incoming and outgoing calls.
Unlike the traditional PABX system Kenya that only basic call management features, enterprise-grade IP PBX system offer a platform for consolidating all the complexities found in a big corporate organization.
What to expect from PABX supplier in Kenya
Auto-provisioning of the IP Phone office extensions
Enterprise-grade IP PBX systems have the ability to accommodate up to 2,000 office telephone extensions and support up to 500 concurrent phone calls.
To manually configure the 2,000 office extension users within a day is practically impossible. However, auto-provisioning simplifies the whole process. This feature configures all the IP phones within the network all at once.
Installation of Softphone VoIP Application
The softphone app essentially coverts your personal smartphone into an office extension. Therefore, the softphone enables you to make and receive business calls whether inside or outside the office. The softphone application can be installed as a mobile app or desktop client.
Softphones applications are multi-platform designed to run on the Android operating system, the Windows environment as well as iPhone iOS.
Unlocking value-added communication features
With an enterprise-grade business phone system, it will be a mistake to limit yourselves to basic telephone features. To begin with, unlock the full potential of a unified communication system. Even the structured cabling company in Kenya. And even setup multi-site conferencing between regional offices.
Configure an efficient call queuing system for your callers. Record and configure a professional interactive voice response system to guide your callers through products and services. Direct your clients to a caller group that will be of benefit to their inquiry.
see also; Yeastar PBX
Use the call recording feature to maintain customer management professional, and even improve the level of customer support standards. All these awesome call management features and much more are available in the IP telephony system for big organizations.
PABX System Price in Kenya
A PABX Phone system is a telephony infrastructure that runs on the analog network to deliver crystal clear voice and video communication. However the world is fact moving towards VoIP solutions. A VoIP PBX enables clients to make outbound calls and receive inbound calls using a SIP trunk through the internet. While an ordinary PBX system only relies on the GSM gateway for calling. Whether small or big, organizations can use amazing VoIP features to deliver outstanding customer experience. This happens through increased call handling capability delivered by a VoIP provider in Kenya.
As a matter of fact, small businesses with a tight budget can make great use of technology to cost-effectively offer personalized solutions to clients. Installing the IP PBX phone system is the main requirement. Call us today for all your VoIP PBX phone system solutions for trusted PABX supplier in Kenya.
How a business handles customers determines how big it can grow. When in fact, customer service has become so important that it literally determines the revenues reported at the end of each financial year. When it comes to first-class customer experience, technology continues to be used as leverage. With VoIP technology, smaller companies can still compete with the big business enterprises with a larger customer support team.
VoIP technology has brought so much efficiency running a call center system setup. To begin with, call center agents can use VoIP software for calling instead of the physical desktop phones. Also, the IVR system can be used to manage the call queues. Still, with a reliable SIP trunk provider, the callers can be served faster due the multiple calling channels.
The PABX Phone system features
The Digital Receptionist
Also known as the auto-attendant extension has really helped organizations in boosting efficiency. Implemented as an IVR system, it ensures that company customer support resources are available to the clients at all times, every day. Apart from standardized service delivery, there will be lots of cost savings in terms of human resource compensation.
Once the digital assistant is enabled, the company can get assistance even past official work hours and on weekends. So this is what happens, as soon as a call is received, the caller will be prompted to follow simple prompts in order to get assistance. This VoIP feature does not require the actual involvement of a human because the entire customer interaction will be fully automated.
Call Queuing Service
This feature becomes very important in ensuring that no call is dropped because an extension has been found busy. On the contrary, the phone system will scroll through the list of extensions and forward the caller to an available telephone. If a caller finds the telephone extension busy, he will be automatically placed in a call queuing system that runs on a first come first serve basis.
VoIP softphone application
There is a chance to achieve mobility at work with the VoIP mobility feature. VoIP software is a great communication feature for remote workers and those on the move. Thus, the softphone application enables users to receive work calls from personal smartphones. Additionally, the softphones enable users to make VoIP calls from wherever they are as long as there is an internet connection.
Key business functions continue to be automated to create efficiency and responsiveness to meet customer needs. Hence, most organizations have installed CRM applications. This will help bring order and efficiency in the manner in which customer data is collected and stored.
A good PBX system should have the capacity to integrate with business productivity applications. With CRM integration, call agents can benefit from exciting call handling features like click-to-call. This enables an organization to reach a client without having to keep dialing afresh the same number all over again. Moreover, the call center system agent will not be forced to manually input call details for all caller details will be automatically captured by the CRM system.
VoIP PBX phone systems come with an inbuilt capability to record all the calls made plus those received. Therefore, the recorded calls can be stored with internal storage hard disks. Also, other external storage options are available including network storage, cloud storage, and the use of external hard disks. And Cloud PBX supports the same capability.
The recorded calls will serve an important purpose in a business setup. Firstly, organizations can use the call recording feature to improve customer experience by regularly evaluating how customer support interacts with clients. Secondly, the call recording feature can be used as a business intelligence tool to help gather critical information about a solution that clients are looking for.
Be that as it may, you can offer your customers an unmatched caller experience. We install a call center solution, digital receptionist, by leveraging on some of the most innovative VOIP features. Besides being PABX supplier in Kenya Also, a professional structured cabling and networking company in Kenya.
Installing a reliable Office Telephone system
Big businesses are usually very busy enterprises. The ideal situation is that the communication systems for big corporations should always be available. Any breakdown in the telephony system means big revenue loses sometimes running into millions. Thus, the enterprise-level business phone systems come with a powerful internal firewall system. The firewall security system guards the IP PBX system against unauthorized access, espionage and other security breaches.
When setting up a new business office, the first step is usually to consult a professional telephone solutions provider. As an experienced business phone system installers, we will capture your present communication needs and even future aspirations. For instance, if presently you only require 5 outgoing calls but into the future, you might actually have a need for 15 concurrent outgoing calls. This has to be captured so that the telecom equipment procured today allows for future expansion. This is to avoid whereby a company has several GSM gateways each for a different line instead of just having only one VoIP gateway with several channels.
ORACO Kenya is a professional PABX supplier in Kenya for companies from different sectors of the economy. We also install business phone systems for new offices in Kenya. Also dealers of Matrix PBX, Yealink IP Phones Mitel PBX system upgrades, and VoIP Phones configurations anywhere in Kenya.
Contact us now and let our experienced IP telephony installers design for you a business phone system customized specifically for your company needs.